1. Information We Collect​

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We may collect personal and personal health information, including:

• Name, address, email, and phone number

• Date of birth and identification details

• Health history and treatment records

• Insurance, WSIB, and MVA claim information

• Payment and billing details

• IP address, browser type, and website usage data

We collect only the information necessary to provide our services and operate our clinic.​​

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2. How We Collect Information​

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We collect information through:

• Website contact and appointment request forms

• Phone, email, and in-person communication

• Intake and consent forms

• Insurance and billing submissions

• Website cookies and analytics tools

Information is collected only when voluntarily provided or when required for care and administration.​

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3. Why We Collect Your Information​

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We collect and use your information to:

• Provide healthcare services and treatment

• Schedule and manage appointments

• Communicate with you

• Process insurance, WSIB, and MVA claims

• Manage billing and payments

• Respond to inquiries and customer support requests

• Improve our website and services

• Meet legal and regulatory requirements

Your information is used only for authorized and appropriate purposes.

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4. How We Use, Store, and Protect Your Information​

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We store and manage personal information using secure systems and safeguards, including:

• Encrypted electronic records

• Secure servers and databases

• Password-protected systems

• Restricted staff access

• Locked physical files

We take reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse.

 

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5. Sharing and Third-Party Services​

 

We do not sell your personal information. We may share your information when necessary:

• With healthcare providers involved in your care

• With insurance providers and WSIB

• With regulatory or legal authorities when required

• With trusted third-party service providers (e.g., scheduling or billing systems) under confidentiality agreements

All third parties are required to protect your information and use it only for authorized purposes.

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6. Communication and Your Consent​

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By using our services, you consent to the collection and use of your information for healthcare and administrative purposes.

We may contact you by phone, email, or text for:

• Appointment reminders

• Treatment-related communication

• Administrative updates

You may withdraw consent, update your preferences, or request changes to your information at any time, subject to legal and professional obligations.

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7. Your Rights: Access, Updates, and Withdrawal​

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You have the right to:

• Request access to your personal information

• Request corrections to inaccurate records

• Update your contact details

• Withdraw consent where applicable

Requests must be submitted in writing to our administration staff. Fees may apply for record copies, as permitted by law.​​

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8. Cookies and Website Tracking​

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Our website uses cookies and analytics tools to:

• Improve website functionality

• Monitor traffic and performance

• Enhance user experience

These tools do not collect personal health information. You may manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

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9. Retention of Information​

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We retain personal and health records in accordance with professional regulations and legal requirements. Information is securely destroyed when no longer required.​​

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10. Privacy Breaches​

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In the event of a privacy breach involving personal information, we will take immediate steps to contain the breach, notify affected individuals when required, and comply with all legal reporting obligations.​​

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11. Changes to This Privacy Policy​

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage visitors to review this policy regularly.

 

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12. Contact Us​

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For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us with the information below. 

Address: 807 Broadview Ave, Suite 560
Phone: (416) 466-8401

Fax: (416) 466-7692
Email: info@balance-rehab.ca